🏸 Vizon Sports – Terms & Conditions
Effective Date: [Insert Date]
Thank you for choosing Vizon Sports, your trusted store for professional badminton equipment. These Terms & Conditions govern all purchases and interactions with our store, and are designed to maintain transparency, reliability, and mutual trust. By placing an order, you agree to the terms outlined below.
1. 🛍️ Products & Services
Vizon Sports offers a wide selection of professional badminton equipment, including racquets, shoes, shuttlecocks, clothing, strings, grips, bags, and more.
All product descriptions, specifications, and images are provided for reference. Minor differences may occur due to updates from the manufacturer or photography effects.
2. 📦 Order Process & Customer Transparency
We value clear communication and customer satisfaction throughout your shopping journey:
Orders can be placed via:
In-store visit
Phone call
Official WhatsApp Business account
Once your product is selected:
We will share a video of the actual product(s) (e.g., racquets, shuttles, etc.) before packaging
After your confirmation, we will securely pack the items
A video of the final packaged shipment will be shared for your record
Post dispatch, we will send:
Courier tracking details
A detailed invoice/bill via WhatsApp
3. 💳 Payment Terms
To ensure safety and accountability, we accept online payments only:
UPI
Bank Transfer
Cash on Delivery (COD) is not available
After making the payment:
You are kindly requested to share a payment screenshot via WhatsApp for order confirmation
All product prices include applicable GST
Please note: Any bank transfer charges or UPI fees are not included in GST and must be borne by the customer
4. 🚚 Shipping & Delivery Policy
We use trusted courier partners to deliver across India
Estimated delivery time depends on your location and courier service
Our process includes:
Sending a video of the product before boxing
Sending a video of the packed shipment
Sharing tracking ID and invoice once dispatched
While we strive for timely delivery, courier delays are outside our control and not the responsibility of Vizon Sports
5. 🔁 Returns & Exchanges
Customer satisfaction is important to us. However, due to the nature of sports equipment:
Returns or exchanges are accepted only if the product is defective, damaged, or incorrect
Conditions:
The issue must be reported within 24 hours of delivery
An unboxing video must be submitted as proof
❌ Returns will not be accepted for:
Size or color preference
Change of mind after dispatch
Return shipping charges will be the customer’s responsibility unless agreed otherwise
6. ❌ Order Cancellation
Orders may be cancelled only before the product is packed and dispatched
Once the product is confirmed, packed, and video is shared, the order becomes non-cancellable
7. 📲 Customer Support & Communication
We are committed to professional, respectful, and prompt service. You can reach us at:
WhatsApp: [Insert WhatsApp Number]
Phone: [Insert Store Contact Number]
Email: [Insert Store Email Address if available]
Our team will assist you with clarity and courtesy.
8. 🔒 Privacy Commitment
We maintain complete confidentiality of your personal data:
Your contact details and order information will only be used for order fulfillment and communication
We do not share or sell customer data to third parties.
9. ⚖️ Legal Jurisdiction
All disputes or claims related to transactions with Vizon Sports will fall under the exclusive jurisdiction of the courts located in [Insert City/State, e.g., “Chennai, Tamil Nadu”], India.
By purchasing from us, you confirm agreement to this jurisdiction.
🙏 Thank You
We truly appreciate your trust in Vizon Sports. We aim to offer a professional, transparent, and high-quality shopping experience for every customer. If you have any questions or need clarification, please don’t hesitate to contact us.